Privacy Policy

SmartDNS Global is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and how we use it.

Last updated: April 2026

1. Who we are

SmartDNS Global is operated by Transcom Internet Services, a UK-based internet services company established in 1993, and developed by William Smith (willtsmith). Our registered address is in Brighton, United Kingdom.

For privacy matters, contact us at: privacy@transcom.net

2. What information we collect

SmartDNS Global collects the minimum information necessary to provide the service:

IP address — Your current public IP address is registered with our servers to authenticate your device and provide the SmartDNS service. This is required for the service to function.
Licence key — Your licence key is stored locally on your device and sent to our servers for validation.
Usage data — Basic anonymised usage statistics may be logged for service monitoring purposes.

      We do not inspect, log, or store the content of your DNS queries. We do not sell your data to third parties.
    

3. How we use your information

To authenticate your licence and provide access to the service
To register your IP address with our UK DNS servers
To maintain and improve the service
To respond to support requests

4. Data retention

IP address registrations are automatically refreshed every 3 minutes while the app is running and expire when you close the app. We do not retain a history of your IP addresses.

Licence key validation logs are retained for up to 90 days for fraud prevention purposes.

5. DNS resolution

SmartDNS Global routes your DNS queries through our UK-based servers to provide UK geo-located DNS resolution. DNS queries are not stored or associated with your identity beyond the IP registration required for service authentication.

      SmartDNS Global does not inspect or log the content of websites or services you access. Only DNS query routing is handled by our servers — all other traffic flows directly over your normal connection.
    

6. Third parties

We do not share your personal data with third parties except:

Where required by UK law or a court order
To our payment processor (PayPal) for licence purchases — governed by PayPal's own privacy policy

7. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request deletion of your data
Object to processing of your data
Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise these rights, contact us at privacy@transcom.net

8. Security

All communication between the app and our servers uses HTTPS encryption. Licence keys are stored locally on your device using your operating system's secure storage.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted at this URL. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact

Transcom Internet Services
Brighton, United Kingdom
privacy@transcom.net
transcom.net